Integration into systems may create technical dependency. No vendor lock-in due to the associated cost. If issues are found, the software distributor is responsible for fixing them.
#Social work case management software open source code#
Because the source code is closed for review, there can be security issues. The company distributing the software (i.e., software owner) guarantees a certain level of support, depending on the terms of the SLA. However, security bugs and flaws may still exist and pose significant risk. There is a widespread theory that more eyes on the code makes it harder for bugs to survive. Source code is open for review by anyone and everyone. The level of service available depends on the service-level agreement (SLA). Otherwise, users can find help through user forums and mailing lists.ĭedicated support teams are in place. Some very popular pieces of open source software (e.g., OSS distributed by Red Hat or SUSE) have plenty of support. As a for-profit product, adoptability and user experience are often key considerations.
Typically less user-friendly, but it can depend on the goals of the project and those maintaining it. This includes bug fixes, features, and enhancements.
Requires in-house expertise.Ĭhange requests must be made to the company selling the software. Available for nominal or zero licensing and usage charges.Ĭost varies based upon the scale of the software.Ĭompletely customizable but it depends on the open source license.
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